We have a 48 hour cancellation policy – we will offer a voucher to re-book if you give us at least 48 hours notice. If you need to make a change to your booking within the 48 hour window then please contact us and we will try and help.

Any Party bookings and special events such as visiting Father Christmas have a 14 day cancellation policy. No refunds will be given if cancelling within 14 days of the day of the booking. Please contact us for further information.